Privacy Policy

Last updated: October 24, 2026

This policy explains what TDS Enterprise Solutions LLC ("TDS E Solutions", "we") collects when you use OpsCore, OpsCore Answer and OpsCore RTC, or visit our websites, and what happens to it. Plain language on purpose.

What we collect

Account data — your name, email, business name and profile (hours, services, FAQs), and settings.
Call data — when the AI receptionist answers a call: the caller's number, an audio recording, a transcript, and the message or appointment request the caller leaves.
Billing data — handled by Stripe. We never see or store full card numbers.
Usage data — minutes used, feature activity, and technical logs needed to run and debug the Service.

Website and portal visits

When you open a page on opscore8.com or any OpsCore site, we record:

the page address, and the page that sent you here;
when the page opened and how long it stayed open;
your IP address and the approximate location it indicates (city, region and country);
your browser, operating system and type of device, as your browser reports them;
in a signed-in OpsCore portal, which user account opened the page.

We use this to see which pages people use so we can improve them, and to protect our sites and customers from abuse and automated attacks (an address that attacks a site can be blocked).

We set no cookies and store nothing in your browser for this. We do not record what you type, replay your session, use these records for advertising, or sell or share them. Records are deleted automatically after 395 days. To ask what we hold about your IP address, or to have it deleted, email support@tdsesolutions.com; we respond within 45 days.

Callers' information

Our customers use the Service to answer their business lines, so we also process information about people who call them: phone number, voice recording, transcript, and whatever the caller chooses to say. That data belongs to the business the caller dialed; we process it on that business's behalf and do not use it for any other purpose.

How AI is involved

Call audio is transcribed and spoken responses are generated by AI service providers acting as our processors.
Transcripts are processed by a large language model to hold the conversation, take the message, and write the summary you see in your console.
We do not use your calls or messages to train AI models, and we do not sell your data or your callers' data.

Text messages (SMS)

If you switch on OpsCore Answer text alerts, we store the mobile number you give us and the date and time you agreed. We use them only to send the alerts you asked for and the required replies to HELP and STOP.
If a care facility using OpsCore RTC sends you a document to sign by text, we store the mobile number the facility entered for you and the time its staff confirmed you agreed. We use them only to send your signing link, your one-time code, a notice when it is your turn, and the required replies to HELP and STOP. The texts never name a child or describe the document.
We do not sell, rent, or share mobile numbers or text-message opt-in consent with third parties or affiliates for marketing or promotional purposes. The only party that receives your number is the telephony carrier that delivers the text.
Reply STOP to any text and we stop texting that number. OpsCore Answer customers can also switch text alerts off in the console. Full program details: opscore8.com/sms.

Who we share with

Only service providers needed to run the Service: telephony carrier (call routing and recording), speech and language AI providers (transcription, speech, conversation), payment processing (Stripe), hosting and database providers, and email delivery. Each receives only what its function requires. We disclose data if the law compels it, and we will tell you unless legally barred.

Retention

Recordings, transcripts, and messages are kept while your account is active so you can review them.
When you delete a message or close your account, the associated recordings and transcripts are deleted from our systems within 30 days, except where the law requires longer.

Security

Data is encrypted in transit, access is restricted to what operating the Service requires, and payment details never touch our servers. No system is perfectly secure; if a breach affects your data we will notify you promptly.

Your choices

Edit or delete your business profile, messages, and recordings from your console at any time.
Ask us to export or delete your account data, or the visit records for your IP address: support@tdsesolutions.com.
Callers who want their information removed can contact the business they called, or us, and we will act on the business's instruction or the law.

Changes

If we make material changes to this policy we will notify you in the Service before they take effect.